Refund and Cancellation Policy
At midou rafting kayak, we understand that unforeseen circumstances can arise and affect your participation in our whitewater sports activities. That is why we have implemented a clear and fair refund and cancellation policy.
Cancellation by the Customer:
- More than 48 hours before the activity: Full refund.
- Between 48 hours and 24 hours before the activity: 50% refund.
- Less than 24 hours before the activity: No refund.
- No-show: No refund.
Cancellation by midou rafting kayak:
- Adverse Weather Conditions: If the activity must be cancelled due to unsafe weather conditions (e.g. heavy rain, thunderstorms, high water levels), we will offer to reschedule the activity to a later date or a full refund.
- Other exceptional circumstances: In the event of other exceptional circumstances (e.g. security issues, technical issues), we will also offer to postpone the activity or a full refund.
Modification of Reservation:
- Change of date or activity: If you wish to modify your reservation (for example, change the date or activity), please contact us at least 48 hours before the start of the activity. We will do our best to accommodate your request, subject to availability.
Refunds:
- Processing Time: Refunds will be processed within 7 business days of cancelling or changing your booking.
- Refund Method: Refunds will be made to the original method of payment.
General Information
What activities does Midou Rafting Kayak offer?
We offer rafting trips, introductory and advanced kayaking courses, and canoe rentals.
Where are your activities located?Our activities mainly take place on the Durance and Guil rivers, in the Hautes-Alpes department.
Our activities mainly take place on the Durance and the Guil rivers, in the Hautes-Alpes.
Where are your activities located?
in the Hautes-Alpes in the Guillestrois region, our routes mainly run from Saint-Clément to Embrun
What are the opening hours for Midou Rafting Kayak?
We are open from April to October, depending on weather conditions and river levels.
How can I contact you to book or get information?
You can call us at 07 76 09 41 53 or send us an email at contact@raftalpes.fr
Rafting Hautes Alpes
Is rafting suitable for families with children? Yes, we offer family routes suitable for children aged 5 and over.
Yes, we offer family tours suitable for children aged 5 and up.
What equipment is provided for rafting?
We provide all the necessary equipment: life jacket, helmet, homologue, paddle, and wetsuit.
Do you need to know how to swim to go rafting?
Yes, it is mandatory to know how to swim (see the swimming proficiency test) and to be able to immerse yourself.
Practical Information
How does the booking process work?
You can book on the website, by phone or by email. A deposit will be requested to confirm the reservation.
What payment methods do you accept?
We accept payments by cash, credit card, and check.
Do you have group rates?
Yes, we offer preferential rates for groups. Contact us for a personalized quote.
Is there parking available near the departure points?
Yes, there are car parks near most of our departure points.
What happens in case of bad weather?
In the event of adverse weather conditions, we
may have to postpone or cancel the activity. We will contact you
in that case.
Where is the meeting point for the activities?
The meeting point varies depending on the activity and the chosen route. We will provide you with the exact address upon reservation.
Kayaking and Canoeing
Do you offer beginner kayaking courses?
Yes, we offer introductory courses and workshops for all levels
Can we rent canoes for an unsupervised descent?
Yes, we offer canoe rentals for self-guided trips on routes suitable for experienced individuals.
What equipment is needed for kayaking or canoeing?
We recommend you bring a swimsuit, a towel, closed-toe shoes, and sunscreen.
Can children go kayaking or canoeing?
Yes, from 6 years old, we have adapted courses for children